Doorman

The Doorman is responsible for managing the arrival and departure experience at the hotel entrance, ensuring smooth traffic flow, warm guest engagement, and flawless coordination with Bell Services, Concierge, and Lobby Ambassadors. This role combines operational control of the driveway with luxury guest engagement, delivering a polished, intuitive, and proactive service experience in line with Conrad standards.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be assisting them with their luggage and escorting them to their rooms. You will work closely with the front office, concierge, and other departments to ensure guests’ needs are met promptly and professionally. As a Doorman, you’re not just greeting guests upon arrival - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Welcome guests with a friendly and professional manner at all times according to Brand Standards
• Open vehicle and hotel doors and assist guests during arrival and departure
• Assist with guest luggage and coordinate with Bell Service, Concierge and Lobby Ambassador team
• Ensure smooth traffic flow at the hotel driveway and entrance
• Assist with taxi and limousine arrangements for guests
• Provide accurate information on hotel facilities and local areas
• Maintain cleanliness and organisation of the entrance, driveway and hotel equipment
• Remain alert and report any suspicious activity or incidents
• Adhere to hotel’s safety policies, emergency rules and procedures. 
• Perform any other reasonable duties assigned.
• The Management reserves the right to make changes to this job description if necessary.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Good communication and interpersonal skills, with the ability to interact effectively and professionally with guests and colleagues.
• Professional and courteous demeanor, with a positive and service-oriented approach to work.
• Strong commitment to delivering excellent guest service and enhancing the overall guest experience.
• Proactive, attentive, and able to perform effectively in a fast-paced environment while maintaining service standards.
• Relevant experience in customer service, hospitality, food and beverage, or related industries is an advantage.
• Able to work flexible schedules, including shifts, weekends, and public holidays, in accordance with operational requirements.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.