Duty Manager

RESPONSIBILITIES:

• Manages, supervises and coordinates the daily operation of the Hotel and ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Trains and supervises the Front Desk employees in all reception and cashiering procedures and assign tasks as necessary.
• Continuously monitor, study and evaluate operations, policy and procedures of Front Desk; and propose necessary improvements to Hotel Manager.
• Ensure that the investigation of irregularities and undesirable guests and checks on room occupancy discrepancies are properly conducted.
• Responsible for overall cleanliness and condition of the hotel.
• To be well informed of hotel facilities and be able to answer all inquiries.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• To ensure smooth flow of check in and check out during peak hours
• Ensure an effective room inventory control to avoid overbooked situation and to maximize room revenue.
• Maintains safety by adhering to safety policies and be responsible to report accidents immediately.
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
• Ensure the safety of the persons and the hotel property by fairly applying Hotel Licensing Regulations with strict adherence to existing laws.
• Maintain assigned personal Attraction Tickets online account and booking platform.
• Strictly enforce Hotel security and anti-vice procedures.

Requirements:

• Minimum 3 years’ of relevant experience in the hospitality industry
• Well-groomed and possesses a cheerful disposition
• Calm, efficient, and able to work well under pressure
• A passion for delivering exceptional levels of guest service
• Proficiency with Microsoft Word, Excel, and Outlook computer programs
• Able to work on rotational shifts, weekends and PHs