Executive/Senior Executive, Corporate Travel & Ticketing

The Executive/Senior Executive, Corporate Travel & Ticketing is responsible for handling ticket reservations, responding to customer enquiries, preparing travel quotations, and providing after-office-hours (AOH) support. The role also ensures efficient travel coordination and delivers quality customer service to meet clients' travel needs.

Responsibilities:

Ticketing and Reservations:

• Book, re-book, and cancel airline tickets as per client requirements.
• Issue domestic and international flight tickets using airline reservation systems or Global Distribution Systems (GDS).
• Manage ticket exchanges, refunds, and reissues in accordance to airline policies.

Customer Service:

• Assist customers in planning their travel itineraries based on schedules, budgets, and preferences.
• Provide information on ticket prices, travel regulations, visa requirements, and baggage policies.
• Address customer queries, resolve complaints, and ensure a positive travel experience.

Coordination:

• Liaise with airlines, agencies, and other stakeholders to confirm flight schedules and resolve booking issues.
• Communicate updates about flight delays, cancellations, or changes to passengers promptly.

Documentation and Reporting:

• Ensure accurate records of all reservations, payments, and ticket issuance.
• Prepare periodic reports on bookings, ticket sales, and customer feedback.
• Maintain compliance with airline rules, industry standards, and company policies.

Sales and Promotion:

• Upsell additional travel services such as WiFi routers, e-SIM, insurance, hotel bookings, and car rentals.

Requirements:

• Minimum GCE O/A or qualification in Travel & Tourism, Hospitality, Business, a related field.
• Proven experience in corporate ticketing and travel reservations.
• Strong knowledge of airline fare structures, ticketing rules, routing, and reservation procedures.
• Proficiency in GDS and booking systems such as Amadeus, Galileo, Sabre, or other reservation platforms.
• Excellent communication and customer service skills.
• Outspoken, confident, and able to interact effectively with clients and stakeholders at all levels.
• Ability to handle multiple tasks, work under pressure, and resolve travel-related issues efficiently.
• Strong attention to detail and problem-solving skills.
• Attention to detail and commitment to delivering high-quality service.