GENERAL MANAGER

Job Description:

Responsible for overseeing the daily operations of hostel facilities, ensuring high standards of cleanliness, safety, and resident satisfaction. Manages staff, monitors occupancy, handles budgeting and cost control, and ensures compliance with relevant regulations. Coordinates maintenance, handles complaints, and implements operational improvements to optimize efficiency and service quality.

Key Responsibilities:

• Oversee the overall operations of one or more hostel properties.
• Supervise and manage all staff including housekeeping, security, and maintenance teams.
• Ensure all facilities comply with health, safety, and government regulations.
• Monitor room occupancy and implement strategies to maximize rental income.
• Prepare and manage budgets, control costs, and track financial performance.
• Address residents' feedback, concerns, and emergencies in a timely and professional manner.
• Conduct regular inspections to maintain cleanliness, hygiene, and maintenance standards.
• Coordinate repairs, maintenance, and vendor services as required.
• Develop and implement policies and procedures to improve operational efficiency.
• Report to company management and provide regular updates on hostel performance.

Requirements:

• Strong leadership, communication, and problem-solving skills.
• Good understanding of accommodation industry regulations and standards.
• Able to work under pressure and handle multiple responsibilities.
• Proficient in MS Office and basic property management systems.
• Ability to manage diverse teams and work with people from different backgrounds.
• Ability to work on weekend and public holiday