Guest Experience Ambassador (Bell Services)

JOB PURPOSE:

Serving guests at the Bell Counter while providing the highest level of service possible in an efficient, courteous and professional manner and adhering to the guidelines and procedures. Must be thoroughly familiar with Bell Service procedures as well as with related Operational Standards. He/she recognizes arising guest problems and complaints early enough to satisfy the guest as early as possible to reach the target of “zero complaints”.

• Co-operation with hotel’s Housekeeping and Front Office
• Awareness of outside activities/recreation etc.

The following duties within frame of work:

1. Guest Satisfaction

2. Co-ordination of Information

3. Personalized Welcome/Farewell

PRINCIPLE ACCOUNTABILITIES:

1. Be acquainted with checking in and checking out procedures.

2. Transport all guests’ luggage to and from guest rooms promptly and efficiently; handle all luggage with care.

3. To welcome guests to the hotel at entrance according to the standards and procedures of the hotel.

4. To check the lobby helping to keep it clean and tidy. To report any defects.

5. Co-ordinates guest’s transportation requirements with limousine vendor or taxis and takes corrective action in the event of anticipated problem.

6. To load and unload luggage from vehicles and assist guests entering and leaving the hotel.

7. Co-ordinates the ordering, receiving and delivery of all newspapers and magazines.

8. Handles all incoming and outgoing mails as required.

9. Interacts with guests actively and obtain any feedback from guests

10. Bid fond farewell to guests leaving a lasting impression of the hotel.