Guest Services Officer (Hospitality / Front Office)

Job Summary:

Guest-focused professional to deliver exceptional front office service, resolve issues, and enhance overall guest satisfaction and experience.

Responsibilities

• Deliver courteous, efficient front office services and fulfill guest requests promptly
• Handle guest inquiries, complaints, and escalations with tact and timely resolution
• Manage all calls professionally, ensuring prompt response within service standards
• Perform cashiering duties in accordance with established policies and procedures
• Build and maintain strong guest relations with in-house guests
• Take ownership of service issues and prepare incident/glitch reports when required
• Enforce room security, safety, and emergency procedures in compliance with guidelines
• Promote the use of safety deposit (El-Safe) systems following proper protocols
• Provide accurate information on facilities, services, and local attractions
• Maintain effective communication with internal teams for smooth operations
• Uphold high standards of personal grooming and a clean, organized work area
• Carry out additional duties or ad hoc assignments as directed by supervisors

Requirements

• O-Level qualification or equivalent
• Prior experience in customer service or administrative support
• Willing to work rotating shifts, weekends, and public holidays
• Experience in hospitality is an added advantage
• Knowledge of Hotel Management Systems (HMS) is an added advantage

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Rhys Goh Hui Ming

EA Personnel Reg. no.: R2198664

EA License no.: 07C5771

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