HOTEL DUTY MANAGER

Job Description

We are looking for a dedicated and service-oriented Duty Manager to oversee the hotel's daily operations and ensure an exceptional guest experience. The successful candidate will lead operational teams, resolve guest concerns, coordinate inter-departmental activities, and ensure compliance with company policies and operational standards.

The Duty Manager serves as the management representative during assigned shifts and plays a key role in maintaining service quality, operational efficiency, and guest satisfaction.

Key Responsibilities

• Oversee the hotel's daily operations during assigned shifts.
• Lead and supervise Front Office, Housekeeping, and operational staff.
• Ensure smooth coordination between all hotel departments.
• Handle guest feedback, complaints, and service recovery professionally.
• Monitor room inventory, occupancy, arrivals, and departures.
• Conduct regular inspections of guest rooms, public areas, and hotel facilities.
• Ensure compliance with company SOPs, workplace safety requirements, and service standards.
• Prepare daily operational reports and maintain accurate shift documentation.
• Manage manpower deployment and respond to operational challenges.
• Handle emergency situations and coordinate with relevant authorities when necessary.
• Coach and develop team members to improve service performance.
• Support hotel management in achieving operational and business objectives.

Requirements

• Diploma or Degree in Hospitality Management, Business Administration, or a related field.
• Minimum 3 years of experience in hotel operations.
• At least 1 year of supervisory or management experience in the hospitality industry.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Proficient in Microsoft Office and hotel Property Management Systems (e.g., Cloudbeds, Opera, or similar).
• Able to work rotating shifts, weekends, and public holidays.

Preferred Qualifications

• Experience in boutique or full-service hotel operations.
• Knowledge of hotel revenue management and guest service standards.
• First Aid or Workplace Safety certification is an advantage.

Skills

• Hotel Operations
• Front Office Management
• Guest Relations
• Customer Service
• Leadership
• Team Management
• Conflict Resolution
• Operational Planning
• Problem Solving
• Communication
• Time Management
• Incident Management
• Microsoft Office
• Property Management Systems (PMS)

Benefits

• Competitive salary with performance incentives.
• Career advancement opportunities.
• Training and professional development.
• Staff accommodation (where applicable).
• Staff discounts and employee benefits.
• Supportive and collaborative work environment.