Hotel Room Attendant

JOB SUMMARY

Reporting to the Housekeeping Supervisor, the Room Attendant will be responsible for cleaning the guest rooms of high standards for the comfort and convenience of our guests in order to help create a seamless and memorable stay experience for them.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Attend pre-shift meeting, collect the daily room cleaning report /assignments and the sign out the master key.
• Ensure all assigned rooms are cleaned accordingly and return master key to housekeeping office at the end of shift.
• Pack trolley and ensure that it is neatly stacked with linen and there are sufficient supplies before starting to make up rooms.
• Able to prioritise daily job tasks, e.g. which room to clean first.
• Ensure that all guest rooms are cleaned as per established standards and room supplies are completely replenished.
• Ensure all items in the housekeeping checklist are in good order.
• Know the usage of different chemicals & cleaning supplies.
• Able to operate a vacuum cleaner.
• Remove all dirty room service trays & trolleys, cutleries,and crockeries from corridor and guest rooms to the service area.
• Make sure the rubbish bags are cleared and disposed of at the garbage area after every shift.
• Check and report any missing, damaged items and/or maintenance defects to the Assistant Housekeeper immediately.
• Handle guest laundry request where applicable and be responsible for pick-up and return of the items.
• Attend to guests request immediately when needed and inform the Supervisor if request cannot be handled.
• Pack and keep the pantry and service area neat and tidy at all times.
• Follow the hotel safety and security policies and procedures. Report accidents, injuries and incidents to manager immediately.
• Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

No specific requirements.

SKILLS, ABILITIES & ATTRIBUTES

• Physically fit as the role requires constant movements and lifting of heavy items
• Passion to serve
• Positive service mindset and willing to go the extra mile
• Energetic and cheerful disposition
• Enjoy interacting with people
• Good communications and human relations skills
• Ability to work independently and take initiative
• Good grooming standards and personal presentation
• Flexibility on working days and hours including weekends and public holidays