Housekeeping Manager

JOB SUMMARY

The Housekeeping Manager is responsible for leading and managing the overall housekeeping, laundry, public area, and horticultural operations of the hotel to ensure the highest standards of cleanliness, presentation, guest comfort, and operational efficiency. This role oversees departmental planning, budgeting, training, inventory management, preventive maintenance coordination, and compliance with hotel standards, health and safety regulations, and brand expectations. The Housekeeping Manager also plays a key role in developing ambassadors, driving guest satisfaction, and maintaining a positive and productive work environment.

WHAT YOU WILL BE DOING

• Lead and manage all housekeeping, laundry, public area, and horticultural operations of the hotel.
• Ensure guest rooms, public areas, back-of-house areas, and employee facilities are maintained to the highest standards of cleanliness and presentation.
• Develop, implement, and continuously improve housekeeping systems, procedures, and operational standards.
• Monitor and maintain par stock levels for linen, uniforms, guest amenities, and cleaning supplies.
• Coordinate inventories and fixed asset management with Finance and General Store teams.
• Oversee pest control, landscaping, and horticultural maintenance activities.
• Conduct regular inspections of rooms, public areas, and colleague facilities to ensure compliance with hotel standards.
• Coordinate preventive maintenance schedules with the Engineering Department.
• Prepare monthly operational, housekeeping, and laundry reports for management review.
• Support procurement activities by assisting in supplier selection for housekeeping-related items and services.
• Manage departmental budgets, payroll, inventory controls, and operational expenses in line with financial objectives.
• Drive cost control initiatives while maintaining exceptional service and quality standards.
• Lead recruitment, induction, training, coaching, and performance management of housekeeping ambassadors.
• Foster a positive, diverse, respectful, and inclusive work environment.
• Ensure compliance with SO/ Brand Standards, hotel policies, and guest service expectations.
• Create memorable guest experiences through attention to detail, service excellence, and proactive problem solving.
• Ensure all health, safety, fire, emergency, and environmental procedures are implemented and adhered to within the department.
• Maintain strict confidentiality of hotel, guest, and ambassador information.

YOUR EXPERIENCE AND SKILLS INCLUDE

• Diploma or Degree in Hospitality Management, Hotel Management, or related field preferred.
• Minimum 5 years of housekeeping leadership experience within a luxury hotel environment.
• Strong knowledge of housekeeping operations, laundry operations, inventory management, and hotel cleanliness standards.
• Experience in budgeting, payroll administration, cost control, and operational planning.
• Strong leadership, communication, interpersonal, and team development skills.
• Ability to train, coach, motivate, and lead a diverse workforce.
• Excellent organizational and problem-solving abilities with strong attention to detail.
• Knowledge of workplace safety, fire safety, hygiene, and environmental standards.
• Proficient in Microsoft Office and hotel management systems.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Passion for guest service excellence and luxury hospitality standards.