Housekeeping Operations Manager

We are looking for a Housekeeping Operations Manager. You will play a pivotal role in overseeing and coordinating housekeeping operations, ensuring high standards of cleanliness, hygiene, and presentation across all areas. If you are a highly organized and detail-oriented professional with a passion for maintaining excellence, we want you to be part of our growing team.

Job Responsibilities:

Learning and Development:

• Educate Housekeeping Associates in their respective roles.

• Train and develop Team Leaders/Supervisors.

• Schedule and conduct daily communication meetings with associates.

• Share feedback from traveler platform, and guest comments with associates, and take appropriate actions to address any issues immediately.
  

Projects:

• Monitor and ensure the ongoing implementation of a comprehensive preventive maintenance program throughout the hotel.

• Ensure the proper maintenance and upkeep of all equipment used in the Housekeeping Department.

• Ensure the completion of all work orders related to housekeeping.

• Conduct annual inventories of all housekeeping equipment.

• Assist in overseeing external contractors to ensure compliance with local policies and standards.
   

Service Standardization:

• Maintain high levels of guest service, ensuring timely and professional responses.

• Supervising the Rooms Operation Management System.

• Support and assign associates as needed to meet guest service demands.

• Ensure that uniforms for all associates are well-maintained, clean, and presentable at all times.

• Conduct regular inspections of work areas maintained by Housekeeping Associates.

• Propose action plans to achieve service excellence.

• Establish strong hygiene practices.
  

Job Requirements:

• Proven experience in a supervisory role within the Housekeeping Department; experience in a 5-star hotel is an advantage.

• Strong knowledge of cleaning techniques, procedures, and cleaning products.

• A diploma in Hotel Management or a related field is preferred.
  

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.