Housekeeping Runner

JOB SUMMARY

Welcome and acknowledge all guests according to quality assurance expectations and standards. Anticipate and address guests service needs, thank guest with genuine appreciation.

To provide valuable assistance to the housekeeping team, particularly in managing the timely pick-ups and delivery of guest requests. To offer support to the pool and fitness centre operations as needed, ensuring smooth functioning and exceptional guest experiences.

JOB DUTIES AND RESPONSIBILITIES

1.   Respond to guest requests and inquiries promptly, providing exceptional customer service.

2.   Respond promptly to a variety of guest requests, including the set up of extra beds and baby cribs, providing shoe shine service, delivery of bed and bath linen, guest amenities, and coordination of laundry pick-up services.

3.   Support the housekeeping team in all operational aspects, including the handling and relocation of equipment and furniture, deep cleaning projects, and the execution of day-to-day housekeeping functions such as delivering bed and bath linens, and restocking pantry supplies as required.

4.   Manage the inventory of the store, ensuring proper stock levels and organizing regular inventory checks to maintain adequate supplies, and report any shortages to the supervisor.

5.   Ensure the cleanliness and organization of the general store, maintaining a tidy and sanitary environment.

6.   Comply with all hotel safety and security policies and procedures.

7.   Be able to perform basic cleaning task in guest room.

8.   Ensure proper recording of daily guest loan items list and runner job list.

9.   Utilize the internal system to receive and complete tasks, ensuring accuracy and timely completion.

10. Any other duties as may be assigned from time to time

JOBREQUIREMENTS

·        Minimum qualification of GCE 'N' level

·        Housekeeping or hospitality experience preferred. 

·        Physically fit and able to lift, carry and move supplies.

·        Service oriented mindset.

·        Team oriented attitude.

·        Ability to multitask and prioritize tasks effectively. 

·        Rotating shift work, including weekends and public holidays.

·        Able to start work within short notice period.