Laundry Supervisor - DoubleTree by Hilton Singapore Robertson Quay (Pre-opening)

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Laundry Supervisor, you'll lead the daily operations of the Laundry department, ensuring the efficient processing and delivery of clean, high-quality linen and uniforms that meet Hilton's brand standards. You'll supervise and train team members, coordinate work schedules, monitor equipment performance, and report maintenance requirements to ensure smooth operations. By maintaining quality standards, managing supplies, and ensuring compliance with Hilton's policies and procedures, you'll play a key role in supporting hotel operations and delivering a clean, comfortable, and memorable experience for every guest.

Job Description & Requirements

As the Laundry Supervisor, you will be responsible for performing the following tasks to the highest standards: 

• Responsible for the operation of the Laundry department during your shift. 
• Inspect entire area on productive methods and procedures used. 
• Assist guests with urgent laundry requests. 
• Ensure that all guests’ items are treated carefully to minimize any damages. 
• Thorough and up-to-date knowledge on operating all equipment for laundry operations. 
• Apply for laundry goods and ensure chemicals etc. are used properly, and in correct quantities, to avoid accidents and to keep costs low and quality high. 
• Maintain quality control for in-house linen and uniforms.  
• Report promptly faulty equipment to the Laundry Manager and / or Engineering department. 
• Ensure guest laundry charges are posted correctly and promptly. 
• Confer with assistants and supervisors on production and personnel problems. 
• Train team members according to established procedures, disseminate information and assignments, conduct training meetings to discuss problems and future plans. 
• Establish records for production standards and training techniques. 
• Carry out any other reasonable duties and responsibilities as assigned. 
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures. 
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• High School Degree. 
• At least 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. 
• Good communication, organizational and coordination skills. 
• Strong team player. 
• Able to maintain excellent relations with team members.                                                                              
• Able to work under physical and mental pressure. 
• Knowledgeable of all areas in the laundry operation such as washing, spotting, starching, dry-cleaning, pressing and laundry machine operation. 
• Understand clothing materials and how to handle them. 
• Computer literacy preferred.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.