Operations Executive

About 21 Carpenter

Located in the heart of Singapore's historic district between Chinatown and Clarke Quay, 21 Carpenter is a heritage boutique hotel under Design Hotels. With 48 uniquely designed guestrooms, we pride ourselves on delivering exceptional guest experiences through operational excellence, attention to detail, and a commitment to maintaining the highest hospitality standards.

Role Overview

The Operations Executive (Engineering &Housekeeping) is a multi-skilled operational role responsible for supporting both Engineering and Housekeeping operations within the hotel.

The role is structured with a 50% focus on Engineering operations and 50% focus on Housekeeping operations, ensuring guestrooms, public areas, hotel facilities, and building systems are maintained to the highest standards.

This position is ideal for candidates who enjoy hands-on operational work, possess strong problem-solving abilities, and are interested in developing a broad hospitality operations career pathway.

Key Responsibilities

A: Engineering Operations (50%)

• Perform routine inspections and maintenance of hotel facilities, guestrooms, public areas, and back-of-house areas.
• Participate in the hotel's preventive maintenance programme
• Respond promptly to maintenance requests and guest-related engineering issues.
•  Carry out basic repairs including: Plumbing works, Electrical troubleshooting, Carpentry repairs, Painting and touch-up work, Minor furniture repairs
• HVAC and air-conditioning maintenance
• Monitor building systems to ensure smooth daily operations.

Facilities Maintenance

• Maintain the physical structure and appearance of the hotel.
• Conduct routine checks on lighting, guestroom fixtures, equipment, and operational facilities.
• Support contractors during servicing and maintenance works.
• Ensure all maintenance works are completed in a timely and safe manner.
• Maintain proper records of maintenance activities and work orders.
• Adhere to workplace safety requirements and hotel engineering standards.
• Ensure proper handling and usage of tools, equipment, and machinery.
• Report potential safety hazards and equipment defects immediately.
• Support hotel emergency response procedures when required.

B. Housekeeping Operations (50%)

Guestroom Operations

• Clean and maintain assigned guestrooms, bathrooms, corridors, and public areas according to hotel standards.
• Perform bed-making, room preparation, and replenishment of guest amenities.
• Ensure guestrooms are maintained in a clean,organised, and guest-ready condition.
• Conduct room checks to ensure cleanliness andpresentation standards are met.
• Report defects, damages, and maintenance issues forrectification.
• Support deep cleaning programmes and periodic maintenance cleaning schedules.
• Replenish housekeeping carts, linen, guest supplies, and operational stock.
• Check minibar consumption, replenishment, and stock levels.
• Support room turnover requirements during high occupancy periods.

Operational Coordination

• Coordinate with Front Office to ensure timely room readiness and guest arrivals.
• Coordinate with Engineering on defect rectification and room recovery.
• Assist in monitoring housekeeping inventories, linen usage, and operational supplies.
• Maintain housekeeping records, logs, and operational checklists.
• Participate in room inspections and quality assurance checks.
• Support onboarding and guidance of new team members where required.

Guest Service Responsibilities

• Respond professionally and courteously to guest requests.
• Provide prompt service recovery support where necessary.
• Maintain a positive and service-oriented attitude when interacting with guests.
• Support operational departments during peak business periods.

Job Requirements

• Minimum 2–3 years of experience in hotel housekeeping, engineering, facilities maintenance, or related operational roles.
• Previous hospitality experience will be an advantage.
• Experience in both engineering and housekeeping functions is preferred but not mandatory.
• Basic knowledge of building maintenance, electrical, plumbing, carpentry, and repair works.
• Ability to operate maintenance tools and equipment safely.
• Knowledge of housekeeping standards and cleaning procedures.
• Familiarity with hotel operational practices is advantageous.