People & Culture and Training Manager

The People & Culture and Training Manager is responsible for leading all HR and training functions within the hotel to ensure effective workforce planning, employee engagement, compliance, and service excellence. The role supports the hotel’s business goals by attracting, developing, and retaining talent while building a strong service culture.

Key Responsibilities

• Develop and implement HR strategies, policies, and procedures in line with hotel standards and local labor regulations.

• Manage the full recruitment cycle, including manpower planning, sourcing, interviewing, hiring, and onboarding.

• Oversee employee relations, disciplinary matters, grievance handling, and performance management.

• Coordinate payroll inputs, attendance, leave administration, and employee records in collaboration with relevant departments.

• Plan, design, and deliver training programs for new hires, departmental staff, supervisors, and managers.

• Conduct training needs analysis to identify skill gaps and recommend appropriate development solutions.

• Prepare and manage the annual training calendar, training budget, and training records.

• Ensure mandatory statutory, safety, and compliance training requirements are completed on time.

• Support employee engagement, welfare, recognition, and retention initiatives.

• Work closely with department heads to improve team performance, service standards, and communication.

• Monitor training effectiveness and recommend improvements based on feedback and performance outcomes.

• Assist with performance appraisal processes, succession planning, and talent development.

• Ensure compliance with hotel policies, employment laws, and health and safety regulations.

• Prepare HR and training reports for management review.