Reservations Executive

Job Summary

Reporting to the Assistant Reservations Manager, the Reservations Executive accurately records and processes reservations while maximizing room sales through proactive selling and up-selling. The role handles all reservation requests via telephone, email, fax, and internet efficiently and courteously.

Responsibilities

• Manage all room inventory and control system close-outs to optimize occupancy, average rate, and revenue
• Review daily reservation accuracy, including rate compliance by segment and source, for previous day bookings and next day arrivals
• Apply and control no-show and late cancellation charges to minimize revenue loss
• Load and tag internal package breakdowns on reservations in coordination with the finance department
• Monitor reservation pick-up trends for upcoming months to support forecasting
• Ensure all contracted sellable rates are loaded in reservation systems for easy access
• Review availability on EzRMS, SynXis, OCM, and PMS to maintain sufficient inventory for high-yield segments
• Enforce the property’s compliance with the Best Rate Guarantee policy
• Follow internal credit policies to manage financial risk
• Perform additional assigned tasks to support the Reservations team

Required competencies and certifications

• Minimum O levels or Diploma in Hospitality Management
• Ability to communicate clearly and professionally
• Minimum 1 year experience in a similar reservations role
• Ability to maintain high standards of professionalism, ethics, grooming, and attitude
• Willingness to work rotating shifts, weekends, and public holidays
• Proficiency in Opera PMS (imperative)

Preferred competencies and qualifications

• Knowledge of Opera Channel Management (OCM) and Central Reservation System (CRS)