Reservations Officer / Senior Reservations Officer

Company Overview

Wyndham Singapore Hotel is located at 3 Coleman Street, near City Hall MRT and Marina Bay. It offers 591 refurbished rooms with views of Marina Bay or Fort Canning Hill, two pools, event spaces, and diverse dining options, blending heritage with modern comfort in Singapore’s cultural district.

Job Summary

You will handle room reservations, coordinate guest requests, manage bookings and payments, and promote room sales to enhance revenue at Wyndham Singapore Hotel.

Responsibilities

• Respond promptly to room reservation enquiries via email and phone to ensure timely communication with guests
• Process credit card information and charges accurately for all prepaid reservations to secure payments
• Coordinate with operations to fulfill guest special requests and ensure smooth check-in experiences
• Input and update reservation details accurately in the reservation system to maintain current booking records
• Manage corporate, airline, and group bookings to support diverse client needs and maximize occupancy
• Follow up on advance deposits or prepayments to ensure timely receipt of payments
• Promote and upsell rooms actively to increase room revenue and enhance guest experience
• Manage "No shows" by coordinating with Front Office to apply appropriate charges
• Stay informed about hotel special rates, offers, and promotions and communicate updates effectively to guests

Required competencies and certifications

• NITEC or higher qualification
• Relevant working experience in the same position within the hospitality industry
• Proficient interpersonal and communication skills to engage with guests and team members
• Ability to multitask and manage time effectively in a fast-paced environment
• Basic knowledge of using Opera Cloud reservation system

Preferred competencies and qualifications

[None specified]

Other Information

[None]