Rising Fans - Management Trainee (Rooms Division)

Management Trainee (Rooms)

Mandarin Oriental, Singapore is looking for a Management Trainee to join our Rooms team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at Mandarin Oriental, Singapore within the Rooms Department in Singapore, the Management Trainee is responsible in playing a vital role in providing exceptional services to guests, ensuring their comfort, safety, and satisfaction. Through this program, you will receive hands on operational skills training performed by our professional colleagues and gain plenty of experience in interacting with guests. The Management Trainee reports to the Front Office Manager.

As Management Trainee, you will be responsible for the following duties:

This programme provides opportunities for individuals to learn and understand all aspects of operating, supervising and managing Rooms with the ultimate goal of becoming a Director of Rooms in the future.

Included in the 18-month programme is:

• Extended onboarding within the home division
• In-depth departmental training within each of the following positions:
• Front Desk
• Concierge
• Club Lounge
• Guest Relations
• Housekeeping
• A minimum of three Rooms Projects designated by the Director of Rooms. Projects may include areas such as: Market Research, Standard Operating Procedures, Policies, FLHSS, New Business Strategies, etc.
• Spearhead and implement Rooms programmes for guests and colleagues in the hotel.
• Cross functional exposure to other departments during the 18 month programme scheduled with the Director of Rooms
• Accelerated leadership development
• Rising Fans will be given the opportunity to participate in: Move Ahead, Cornell and additional training program options.

As Management Trainee, we expect from you:

• Pursuing or possess a diploma or degree in hospitality management or related fields
• Passionate and eager to learn and grow in the hospitality industry
• Possess excellent communication skills with a friendly and helpful demeanor
• Willing to work shifts, weekends and public holidays
• Thrives in a fast paced and dynamic environment
• Aspiring to grow your career internationally within the group
• Previous work experience or internship in hospitality industry will be an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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