Room Attendant

Basic Function

Clean rooms on whatever floors or rooms assigned to him/her by his/her supervisor and to run errands on guest supplies which are required for the convenience and comfort of the guests.

Responsibility and Authority

1. Report to duty on time and in uniform for daily assignments.
2. Collect cleaning/guest supplies and proceed to assigned areas.
3. Follow instructions of the supervisor as to:
i. Personal grooming and cleanliness.
ii. Daily room report concerning:
-  Damage or missing articles from guest rooms.
-  Changes in guestroom equipment.
-  Lighting fixtures or switches out-of-order.
-  Plumbing fixtures out-of-order.
-  Changes in guestroom equipment.
-  Unauthorized birds, animals, vermin or termites.  
-  Suspicious or unusual guest conduct.
-  Guest illness.
-  Guest rooms which the attendant is unable to gain access.
-  'Do Not Disturb' or 'Double locked' rooms
-  Lost and Found items.
- Laundry and valet services.
4. Check the trolleys are properly packed with linens, guest supplies and equipment before starting.
5. Check vacant rooms and give a quick dusting over.
6. Ensure that guest rooms are done in time and up to the standards required and make reference to the standard checklist.
7. Clean fridge in every check out and occupied rooms.
8. Ensure that rubbish bags are removed from rooms to service lift lobby for disposal.
9. Take care of linen, supplies and equipment.
10. Follow par stock of linen and supplies set up by the Executive Housekeeper.
11. At the end of the day, clean the corridor in assigned area, dust walls along the corridors and window. Public staircases must be clear of all rubbish and kept clean.
12. Clean and tidy trolleys, stack up linens and guest supplies for the following day. Clean out dirty rags/cleaning cloths and give to laundry for washing and collect clean one. Empty vacuum cleaner daily and make sure it is clean.
13. Perform other duties as directed.