Room Attendant - DoubleTree by Hilton Singapore Robertson Quay (Pre-opening)

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Room Attendant, you'll play a vital role in creating a welcoming and comfortable environment for every guest. You'll clean and prepare assigned guestrooms, maintain the cleanliness of guestroom floors, and ensure every room meets Hilton's high standards of quality and presentation. By assisting guests with their requests and delivering friendly, attentive service, you'll help create memorable stays while spreading the light and warmth of hospitality with every room you prepare.

Job Description & Requirements

As the Room Attendant, you will be responsible for performing the following tasks to the highest standards: 

• Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures. 
• Ensure that guests' privacies are protected during service. 
• Offer all possible assistance to guests and respond to guests‘ requests. 
• Clean and replenish supplies for guestrooms according to standards and procedures. 
• Does turndown service when required. 
• Ensure master keys are kept secure at all times. 
• Keep trolleys neat and adequately supplied. 
• Maintain all equipment in good working condition. 
• Keep linen room neat and in good order. 
• Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor. 
• Be courteous and professional at all times, delivering high quality service to guests. 
• Maintain good working relationships with team members and all other departments. 
• Report maintenance issues promptly to the Engineering team. 
• Ensure compliance of lost and found procedures. 
• Take appropriate action to resolve guests’ complaints. 
• Promote the hotel and Hilton products and services. 
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook. 
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 
• Carry out any other reasonable duties and responsibilities as assigned. 

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• High school graduate and attended skills training school. 
• Minimum of 1 year of experience in the Housekeeping department. 
• 1-2 years of experience in similar capacity with international chain hotels. 
• English literate to meet business needs. 
• Good knowledge of housekeeping’s daily operations on guest floors 
• Flexible with working hours, able to work  morning / evening  shifts, weekends and public holidays. 
• Good knowledge of chemical usage and cleaning rooms.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.