Sales Executive

JOB OVERVIEW

The Sales Executive is primarily responsible for supporting the Sales Team on day-day operations and administration. Additionally, this role handle group bookings (reactive sales). This opportunity will be a stepping stone towards a rewarding sales career in the hotel industry.

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

• Administrative support to proactive Sales Team - integral collaborative effort to meet hotel’s financial goals
• Handling of group enquiries with guidance from senior colleagues in Sales & Revenue
• Close liaison with reservations and front of house team to deliver Great group stay experience
• Promote Holiday Inn products and services using and suggestive selling techniques
• Support and execute action plans to increase sales and associated business

PEOPLE

• Liaise with Asst. / Director of Sales and Finance Lead for all reservations requiring credit approval
• Attend meetings and training sessions as required
• Attend sales related events as required & facilitation of site inspection for any walk-in (Sales)

GUEST EXPERIENCE

• Promote IHG & Hotel’s products and services
• Maintain a high-level of product and service knowledge about IHG Hotels in our region
• Support and facilitate reservations via Reservations Team
• Maintain knowledge of special rates/ offers/ promotions

RESPONSIBLE BUSINESS

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY

• Ensure all group quotations are properly recorded in our GRC tracker
• Ensure all group contracts, group resume, group commissions and coach transfers are properly documented and facilitated.
• Overall main in charge for group bookings and that includes managing of various group bookings platforms - IHG Meeting Broker/ CVENT/ TagVenue and others
•  Overall administrative in charge for annual corporate rates renewal exercise in maintaining records/ documentation/ rates loading.
• Preparation and support of production and sales reports

QUALIFICATIONSAND REQUIREMENTS

• Degree/ Diploma in Hotel Management or Business Administration or equivalent
• Experience in administration or hotel sales will be a plus
• A positive and keen to learn attitude.
• Must be proficient in written and spoken English and with good communication skills