Senior Sales Manager / Assistant Director (Hotel)

Under the general guidelines of the Executive Assistant Manager, the Senior Sales Manager / Assistant Director solicits and services transient and group business that enables Mondrian Singapore Duxton to meet and/or exceed set revenue goals.

The Sales department is responsible for selling the hotel and providing a relationship-oriented atmosphere for the client, who would book business into the hotel.  The Assistant Sales Manager/Sales Manager/Senior Sales Manager will have a defined sales territory, market segment(s), accountlist and/or may partner in a job-sharing setting.  Their primary function is to book business from their prospecting and solicitation efforts and respond to inquiries.  Based on assigned territory and market segment, it’s expected that a significant portion of time be devoted to new business development.

How your day looks like:

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
• Meet or exceed personal sales solicitant on call goals based on a minimum of 5 daily appointments covering existing and prospective accounts
• Update and maintenance of sales records in ANAIS
• Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases
• Maintainsa high profile within trade and professional associates dealing with their market area/segment(s)
• Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community
• Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans
• Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan to achieve sales targets
• Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
• Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis
• Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan
• When appropriate, and with agreement with the Executive Assistant Manager, attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility
• As directed, compile and input market intelligence information to the Sales Information Management system
• Develop and maintain knowledge of market trends, competition and customers
• Provides feedback at RevMax on changing conditions, including trends in the competition, as a result of direct solicitation, telephone and direct mail, in their market areas. 
• Meets deadlines for assigned tasks
• Establishes and maintain files on major active accounts within their marketing area/segment(s)
• Establishes and maintains effective employee relations
• Performs related duties and special projects as assigned
• Maintains punctuality and good timekeeping and appearance
• Trains and develops sales executives and sales coordinator in designated sales areas
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
• Prepare correspondence to customers, internal booking reports and file maintenance
• Participate in RevMax meeting, pre-conference meetings, training and other sales-related meetings as required
• Work with other departments within the hotel to provide quality service to customers
• Attend local trade shows, community events and industry meetings
• To handle sales enquiries and sales quotation to customers
• To track closely review / cut-off dates especially to big groups
• To carry out any other duties and responsibilities as assigned

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.