Travel Specialist

Position Summary:

The Travel Specialist plays a vital role indriving TTC’s growth by delivering sales and exceptional service to guests andtrade partners, directly supporting the company’s mission to createunforgettable travel experiences across Guided Holidays.  

Key Responsibilities:

Sales

• Convert enquiries into Bookings: Efficiently manage and convert sales leads received via phone, email, web into confirmed bookings within a dynamic, multi-channel contact sales centre environment
• Comprehensive Guest Servicing: Provide end-to-end service by offering flights, rails, pre/post accommodation, Gold Seal Protection to meet all guest travel needs
• Achieve Sales Targets: Execute direct sales strategies to drive revenue growth, achieve and exceed monthly and annual sales targets
• Lead Management: Conduct outbound and follow-up calls to guests who have submitted enquiries or brochure requests, converting interest into bookings
• CRM & GDS Proficiency: Use CRM systems and GDS platforms to manage bookings, track leads, and maintain accurate guest records
• Guest Relationship Ownership: Take full ownership of the guest journey, anticipating needs, delivering exceptional service from initial contract through to post-travel follow-up, ensuring every interaction is a memorable “Moment of Truth”
• Operational and Administrative tasks: Support ministrative work related to travel services

Travel fairs (consumer / trade)

• Participate in travel fairs (consumer and trade exhibitions)

Customer Relations

• Maintain accurate records and documentation related to bookings and customer communications
• Reply with acknowledgement emails to all passenger feedback received through various channels, including email, phone calls, WhatsApp, and other communication platforms
• Coordinate and forward customer feedback and related correspondence to the relevant department for further action
• Represent the brand professionally through consistent and high-quality customer interactions

Experience & Requirements:

• Minium 2 years’ experience in Travel or Hospitality industry preferred
• Customer service, Tele-sales experience, with a strong understanding of the full sales cycle
• Proven track record of meeting or exceeding KPIs, including sales conversion and commission-based target
• Work under pressure and multi-tasks while maintaining professional rapport with clients
• Understand customer needs and propose best alternatives 
• Customer focus, excellent written and verbal communication skills, with the ability to engage confidently across multiple channels
• Experience using CRM systems, such as Salesforces and GDS
• Positive attitude and strong work ethic, with a passion for delivering exceptional guest service
• Prioritizing, time management and organizational skills 
• Relationship management skills and openness to feedback 
• Independent and ability to work in a fast-paced environment 
• Willing to work on weekends or public holidays during Roadshow/Travel Fairs

Others 

• Any other related duties assignedfrom time to time