Assistant Director, Housekeeping

Responsibilities:

• Assist the Director of Housekeeping in supervising and coordinating the activities of the housekeeping, laundry, and florist operation in RWS
• Participate in the annual budget exercise, hiring and deployment, expense control and formulation of strategic business plans
• Drive consistent quality, service, safety, and controls in all aspects of the operation and ensure compliance with resort policies and regulatory guidelines
• Work with internal stakeholders to ensure maintenance of guest rooms and public spaces through maintenance programs and daily inspections
• Implement measures to maintain high standards of cleanliness, sanitation, and hygiene throughout the property
• Analyze guest feedback and take appropriate actions to address concerns and complaints related to housekeeping services
• Knowledgeable about cleaning technologies and able to explore, recommend and drive innovation projects to support RWS’ overall goals.
• Conduct performance evaluations, provide constructive feedback, and identify opportunities for training and development

Requirements

• Possess a Degree in Hotel Management or related field preferred
• Minimum 5 years’ experience in similar capacity with established large Hotels with more than 1,000 rooms or integrated resort experience
• Strong leadership, communication, and interpersonal skills
• Highly driven and motivated individual with a good knowledge and understanding of housekeeping operations
• Good communication and presentation skills, creative, resourceful, and self-motivated