Assistant Manager, Front Office (OHS)

The Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: -

Assistant Manager, Front Office

Reporting to the Front Office Manager and the incumbent will be responsible to:-

• Assist the Duty Manager to run the department, ensuring a smooth operation at all times
• Ensure rooms are blocked according to guests’ preferences and requests for all Front Office sections
• Be well-versed in the Front Office operational procedures & PMS and guests key card system software
• Control rooms situation at the desk and giving clear direction to associate on rooms
• Act immediately to resolve any negative feedback from guest and feedback to duty manager for a follow up

Requirements:-

• The incumbent is expected to have a track record of at least 1 year of work experience in a similar capacity.
• You need to be energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills.
• You should also be adaptable, determined and be someone who wants to be on a fast paced environment that promotes changes and drive for achievements.
• You will possess superior negotiation skills and a Will-to-Win mindset.
• Knowledge of Opera System would be an added advantage.