F&B Supervisor

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day: A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness. Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

• Multiple Openings for Captain & Supervisor
• Demonstrate exceptional beverage skills and knowledge;
• Establish excellent guest relations and rapport in order to provide service of the highest standards to maintain guest satisfaction;
• Handle and follow up on guest complaints effectively;
• Maintain high standard of cleanliness in outlet;
• Check and follow-up and maintenance of outlet;
• Assist in overseeing all associates during operations and ensure a smooth flow and consistent maintenance of standards to meet and exceed guest expectations;
• Liaise with kitchen, food, and beverage store departments, and work together as a team to provide guests with desirably high standards of food and beverage services;
• Check regularly on stock requisitions and ensure that stock is sufficed for operational needs.Check for stock and storage of proper supplies in all areas of the bar;
• Maintain the philosophy of quality, fast, efficient and courteous service and comfortable and friendly atmosphere;
• Any other duties as assigned;

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.