Guest Relations Officer

POSITION: Guest Relations Officer

REPORTS TO: Hotel Manager

RESPONSIBILITIES:

• Greet guests upon arrival and provide a warm welcome, setting the tone for their stay.
• Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy.
• Address guest inquiries, requests, and concerns promptly and professionally.
• Anticipate guests' needs and go above and beyond to exceed their expectations.
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Maintain a positive attitude and uphold the highest standards of hospitality at all times.

REQUIREMENTS:

• Previous experience in a customer service or hospitality role is preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and thrive in a fast-paced environment.
• A passion for delivering exceptional service and creating memorable guest experiences.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

WHY JOIN US:

• Be part of a young and fun team dedicated to delivering outstanding hospitality.
• Opportunity for growth and advancement within the company.
• Enjoy a supportive work environment where your contributions are valued and recognized.
• Experience the excitement of working in a boutique hotel setting with unique challenges and rewards.