9 Months Project Delivery Executive (Up to $7K) #NJN

Location: Greenwich (transport at Kovan and Serangoon MRT)

Working hours: 830am to 6pm

Reporting to Snr HRM

We have a requirement for a 9-month contract for 1 person to assist with our current project, which is a Time and Attendance system that is being rolled out across our APAC (12) countries.

Responsibilities

Project Cutover Activities Coordination

• Support preparation of cutover plans for country deployments and go-live activities across APAC countries
• Coordinate and track cutover activities.
• Follow up with project team members and country stakeholders to ensure timely completion of cutover tasks.

Hypercare & Support Management

• Coordinate hyper care activities following country go-live.
• Facilitate daily and weekly hyper care meetings with country teams and key stakeholders.
• Track and monitor open issues, action items, and support requests during the hyper care period.
• Ensure smooth transition from hyper care support to Business-As-Usual (BAU) operations.

Incident & Ticket Management

• Coordinate the logging and tracking of system incidents, defects, and enhancement requests.
• Liaise with vendors, technical teams, and business stakeholders to ensure timely resolution of tickets.
• Monitor ticket ageing, escalation status, and service levels.
• Maintain issue logs and provide regular status updates to project leadership.

Reporting & Analysis

• Analyse support tickets, incidents, and deployment-related issues to identify trends and recurring problems.
• Develop and maintain APAC-wide dashboard to track operational KPIs and insights on system performance, operational issues, and adoption metrics.
• Prepare compliance, governance, and management reporting for leadership review.

Device Firmware Upgrade Coordination (TBC)

• Support planning and coordination of device firmware upgrades across APAC locations.
• Monitor deployment progress and track completion of upgrade activities.
• Coordinate with local country teams and technical support teams to resolve device-related issues.
• Maintain device inventory and upgrade status reporting where required.

Internal Control System (ICS) Support

• Support monitoring and follow-up of Internal Control System (ICS) requirements across countries within APAC.
• Coordinate with country representatives to ensure timely completion of ICS activities and action items.

Requirements

• Diploma/ Degree with minimum 3-5 years of HR project/ system implementation/ project rollout

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.