Assistant Manager, HR Operations & Technology

Job summary

The Assistant Manager, HR Operations & Technology is responsible for leading the implementation, optimisation and continuous improvement of HR systems while ensuring efficient HR operations across the employee lifecycle. The role partners with HR, IT, vendors and business stakeholders to deliver technology-enabled HR solutions, streamline processes, strengthen data governance and enhance employee experience.

Main Responsibilities

1. HR Technology, HRIS Implementation & Digital Transformation

• Lead HRIS implementation, enhancements and system optimisation.
• Partner with HR, IT and vendors to deliver HR technology solutions.
• Gather business requirements and translate them into system solutions.
• Drive HR process automation and digital transformation initiatives.
• Manage HR system governance, data integrity, user access and system documentation.
• Monitor system performance and coordinate issue resolution.

2. HR Operations Excellence &Process Improvement

• Review and improve HR processes, workflows and SOPs.
• Identify automation opportunities to enhance operational efficiency.
• Coordinate HR operational initiatives and continuous improvement projects.
• Manage HR enquiries and operational escalations.
• Ensure HR processes comply with organisational policies and regulatory requirements.

3. HR Data, Reporting & Analytics

• Prepare HR reports, dashboards and statutory submissions.
• Analyse workforce data to support business decision-making.
• Improve reporting automation and data governance.
• Monitor HR data quality and reporting accuracy.

4. Employee Lifecycle, Payroll & Benefits Administration

• Oversee employee lifecycle administration, including onboarding, movements and offboarding.
• Maintain accurate employee records within the HRIS.
• Support work pass administration and statutory submissions.
• Administer employee benefits, insurance and related programmes.

5. HR Projects & Change Management (10%)

• Lead HR technology projects from planning through implementation.
• Coordinate UAT, deployment and post-implementation support.
• Manage project timelines, stakeholder communications and change management.
• Develop user training materials and support system adoption.
  

Requirements

• Degree in Human Resource Management, Business, Information Systems or a related discipline.
• 5–7 years of relevant experience in HR Operations, HRIS or HR Technology.
• Experience implementing or enhancing HR systems(e.g. Workday or equivalent).
• Experience in HRIS configuration, UAT, process mapping and vendor management.
• Strong knowledge of HR operations, HR data governance and Singapore employment legislation.
• Strong analytical, project management and stakeholder management skills.
• Proactive, resourceful and service-oriented, with the ability to manage multiple priorities.