Business Support Associate

At Allegis Group, we enable career success by providing opportunities to thrive. We foster an inclusive workforce and embrace a shared set of core values based on character, competitive spirit, relationships, and giving back to the communities where we live and work.

We offer employees unmatched career advancement opportunities, and the ability to help shape and optimise recruitment practices. If you are passionate about being the best you can be and prepared to go above and beyond for your colleagues, candidates, and clients this is the role for you!

We are looking for like-minded people to help support the sales team in business support function. This role will offer you the opportunity to work with the Commercial team and internal stakeholders (including regional partners and sales team).

What do we offer you?

• Join a high performing, tenured and close-knit team who want you to succeed, and colleagues who support your development & success.
• Become a future leader within our business where you will coach, develop and train our future stars.
• Ongoing training & Career Development opportunities throughout your entire career within Allegis Group
• Build a long-term career with the world’s largest privately owned recruitment and staffing company.

Position Overview:

Contracting Operations

• ·   End to end onboarding of new external consultants in a timely and compliant manner, including:

Contract generation

o  Manage background checks

o  Employment pass applications & renewals, where necessary

o  Medical insurance enrolments

o  Personnel file management

o  Delivering onboarding briefings

• Manage contract extensions and variations
• Operational account management
• Ensure invoicing occurs in alignment with required timelines
• Contribute to management of the team case-resolution mailbox
• Active management and support of timesheet collection process
• Ongoing engagement with contractors, clients and sales team throughout assignments with a view to delivering an exceptional customer experience
• Manage smooth offboarding of external consultants, ensuring timely payment of final salary and entitlements.

Contractor Care

•  Partner with stakeholders to resolve contractor issues related to onboarding, payroll, timesheets, work passes, leave, insurance and offboarding
• Ensure contractor queries and requests are handled in a satisfactory manner and in accordance with team SLAs

Business Partnering

• Work collaboratively with Sales and Billings teams to drive timely and accurate invoicing
• Partner with sales team to problem solve client and contractor issues as required
• Act as the connector between external consultants, sales team and Service Centre
• Tender submission support
• Contribute to the continuous improvement of sales support processes
• Preparation of weekly & monthly business reports

Quality Control

• Work with Commercial Team to understand compliance requirements of all new clients, and ensure all contractual obligations are fulfilled during the contractor life-cycle
• Assist in Government recruitment legislative reporting as required Ad Hoc Responsibilities
• Proactive involvement in ad hoc business improvement projects and workgroups

Responsibilities:

• Ability to build strong relationships with relevant stakeholders
• Ability to work in partnership with others to deliver desired business outcomes
• Excellent written and verbal communication skills
• Professional and confident in all interactions
• Highly organised
• High attention to detail
• Ability to work in a fast-paced environment
• Solution oriented
• Proven strong customer service skills
• Growth mindset
• Previous experience supporting a contracting or recruitment business is desirable

Requirements

• Open to fresh grads, willingness to learn is key
• A team player who enjoys helping others around them
• Sales support & operations background in HR / Recruitment will be ideal
• Meticulous, Strong communicator, good stakeholder management skills
• Takes on new opportunities with a sense of urgency, high energy, and enthusiasm.

Who we are:

For over 35 years Allegis Group has enabled career success by providing employees with opportunities to thrive. We foster an inclusive workforce and embrace a shared set of core values based on character, spirit, relationships, and giving back to the communities where we live and work.

As the global leader in talent solutions, with 500+ global locations, Allegis Group and its network of specialised brands (TEKsystems and Aston Carter) provide a full suite of complementary talent solutions that solves nearly every workforce challenge and empower business success.

We regret to inform that only shortlisted candidates will be notified.

EA Registration No.: R2092526, Toh Xiao Fen

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544