HR Executive

Position Purpose

§ Manage the various functions of HR

§ Set objectives for the HR initiatives on employee engagement

§ Resolve complex and diverse issues and serve as escalation point for other support staff

Responsibilities

§ Administrative of HR Services

o Vet memo & HR updates

o Perform data analysis and provide recommendations for improvement in processes

o Respond to enquiries concerning non-routine/ complex issues and serve as escalation point for other support staff

o Monitor budget and recommend actions

o Upkeep all materials belonging to the department

o Prepare reports (attrition, report, levy/quota, estab, bonus, AI)

o Set up processes and procedures to uphold policies/ training application

o Manage course administration and monitor grant

o Register WSQ modules and administer Skillsconnect

o Process payroll and prepare monthly payroll report

o Review insurance plans and stay up-to-date with regards to market trends

o Review reports for accuracy

o Analyse data collected, provide observations and make recommendations to Manager.

o Upkeep C&B/ payroll information - statutory requirements such as CPF contribution

o Process payroll and analysis report

o Contact point for employee queries up to assistant managerial level

§ Attraction & Recruitment

o Oversee, propose and advise on new/existing recruitment activities

o Conceptualise and execute outreach programmes to reach out to new potential candidates

o Prepare and compile proposals for new recruitment events

o Keep team on track of timeline and ensure objective of talks/events/plan is achieved

o Oversee and give recommendations for designing of recruitment marketing collaterals

o Co-conduct and facilitate interviews for potential candidates and assist manager in the candidate selection and recruitment allocation

o Submission and update on recruitment data

o Draft social media storyboard and update landing page

o Negotiate agency contracts

o Conduct orientation for newly hired staffs

o Conduct MT/ campus recruitment activities & administer talent program

o Analyse and benchmark data and provide recommendations in report

o Work with managers to create JDs, identify staffing needs and determine recruitment and selection methods and tools

o Conduct exit interviews

o Review and screen resumes/ applications and discuss with hiring managers

o Conduct reference and background checks

o Develop interview questions

o Implement & administrate C&B programme

§ Establishment of HR/ L&D Processes

o Serve as escalation point for complex HR issues

o Initiate and manage HR processes and improvement projects

o Recommend new/ modifications of rules and guidelines as needed

o Draft policies

o Mentor & train new HR staff on company processes and software

o Analyse feedback and recommend action

o Enforce HR / L&D processes

o Investigate complex HR issues and recommend possible courses of action

o Update job classification and salary structure

o Communicate and educate employees on HR processes through workshops

o Execution of re-employment processes

§ Employee Engagement and Relations

o Advise employees on various rules, policies and guidelines related to HR

o Be the point of contact for employee grievances; investigate and address grievances and complaints with guidelines and SOPs set by senior management

o Design, oversee and administer the employee engagement surveys

o Manage the schedule and execute the necessary follow up of the surveys and on-the-ground feedback

o Oversee the planning and execution of engagement activities for employee-employer interaction

o Source for and shortlist HR vendors to administer employee engagement initiatives

o Review engagement calendar

o Conceptualise and propose employee engagement activities

o Plan and execute yearly awards for LSA, sales incentive, staff party and festive celebrations

§ Training & Development Programs

o Support manager with the conduct of the trainings and workshops

o Review the MT programme and give recommendations for improvement

o Develop and deliver training programmes and set content management system

o Analyse feedback and generate reports on training ROI and effectiveness

o Review of training materials and programs periodically

o Develop SOPs

o Develop Talent Management Program and career development framework

o Prepare TNA and recommend training

o Support manager in the conduct of trainings to equip outlet managers with the right processes, skills and mindset to manage staff

o Monitor & review the effectiveness of the training processes and programs

o Coordinate promotion processes

o Conduct Train-the-Trainer sessions

§ Performance Appraisal Management

o Support manager in the creation and designing of the performance appraisal process

o Administration and collation of performance appraisal/data periodically

o Interpret data collected, give recommendations and tabulate competencies for succession planning accordingly

o Distribute rewards with guidelines from manager

o Recommend courses to address IDP

o Administer psychometric assessment for promotees

§ People Management

o Mentor newcomers to integrate them well into the department

o Engage with the management & the department and participate actively in discussions and sharing of thoughts & ideas

o Give recommendations to the management on improvements for management practices within the department