People & Culture / HR Manager

Job Description

• Responsible for the full HR function and take responsibility for ensuring HR matters are handled accurately, consistently, and on time.

• Work closely with management and hiring managers on manpower planning, recruitment needs, hiring priorities, salary proposals, and staffing issues.

• Lead full-cycle recruitment where required, including job postings, candidate sourcing, resume screening, interview arrangements, offer preparation, candidate follow-up, and hiring updates.

• Manage onboarding and offboarding processes, ensuring required documents, P-files, LOA, new hire forms, Whyze updates, orientation, face scan registration, exit documents, and final follow-ups are completed properly.

• Handle work pass matters, including new applications, renewals, cancellations, IPA follow-up, medical checks, security bond, SG Arrival Card reminders, e-issuance, levy waiver, and foreign employee records.

• Prepare, check, and review HR letters and employment-related documents, including confirmation letters, salary adjustment letters, transfer letters, promotion letters, warning letters, termination letters, resignation acknowledgement letters, and contracts.

• Manage payroll-related matters, including attendance, OT, leave, claims, allowances, deductions, incentives, service charge, salary changes, employee movements, CPF, payslips, and payroll adjustments.

• Manage confirmation matters, including confirmation assessments, insurance and medical benefit enrolment checks, confirmation letters, dining vouchers, LOC, uniforms, and related follow-ups.

• Handle resignation and offboarding matters, including resignation confirmation, last day confirmation, leave balance checking, AOR preparation, IR21, salary withholding, exit survey, work pass cancellation, and final payroll coordination.

• Handle employee relations matters, including employee concerns, grievances, disciplinary matters, misconduct cases, performance issues, counselling records, warning letters, PIP, and termination documentation.

• Advise managers on HR matters, employment practices, employee communication, disciplinary process, performance issues, and proper documentation.

• Guide and support HR team members in daily HR operations, follow-ups, documentation, and handling of employee matters.

• Review and improve HR processes, trackers, templates, workflows, and internal controls to reduce errors and improve efficiency.

• Maintain accurate employee records, P-files, HR trackers, personal records, and HR system updates.

• Prepare HR reports and updates for management, including recruitment status, headcount, confirmation, resignation, attendance, payroll changes, work pass matters, and employee relations cases.

• Support HR policy updates, compliance matters, audits, HR projects, and other HR-related initiatives as assigned.

• Guide and support HR team members in daily HR operations, follow-ups, documentation, and handling of employee matters.

• Responsible for supporting people and culture matters, including employee engagement, staff welfare, workplace communication, team morale, and employee experience.

• Work closely with management and managers to promote company values, strengthen workplace culture, and support employee retention.

Requirements

• Diploma or Degree in Human Resources, Business Administration, or a related field.

• Minimum 5 years of relevant HR experience preferred.

• Experience in F&B, hospitality, or a fast-paced operational environment will be an advantage.

• Good knowledge of Singapore employment regulations, MOM requirements, CPF, IRAS, WICA, and work pass matters.

• Experience with recruitment, onboarding, payroll support, work passes, employee records, and HR documentation.

• Able to handle employee relations, disciplinary matters, performance issues, and sensitive HR matters professionally.

• Proficient in Microsoft Excel and comfortable maintaining trackers and reports.

• Experience with HR systems. Experience with Whyze will be an advantage.

• Good communication and interpersonal skills.

• Detail-oriented, organised, responsible, and able to manage multiple priorities.

• Hands-on, practical, and able to work independently.