Staff Augmentation Manager (Ref 26479)

Responsibilities

• Serve as the primary point of contact for staff augmentation-related inquiries from internal teams, clients, and external partners. 

• Oversee end-to-end service delivery, ensuring SLAs and KPIs are consistently met. 

• Build and maintain strong client relationships, manage escalations and ensure overall client satisfaction. 

• Ensures compliance with client contracts, regulatory requirements, and internal policies. 

• Manage and deliver reporting cadences for internal stakeholders and clients, providing insights and visibility into delivery performance. 

• Collaborate with Sales to support new opportunities and expand existing engagements. 

• Partner with internal and external business leaders to advise on staff augmentation recruitment and resourcing strategies. 

• Identify opportunities to leverage technology that enhances efficiency, create processes and standards for selection, implementation and support.  

• Provide leadership and oversight in administering company policies, ensuring consistent application across engagements and projects. 

• Drive continuous improvement through process reviews, performance analysis, and operational best practices. 

• Monitor labor market trends, best practices and regulatory changes, integrating them into internal policies and workflows.

• Foster strong relationships with external recruitment agencies and vendors to ensure timely and quality talent delivery.

• Oversee the financial performance of the staff augmentation function, including P&L management, invoicing accuracy and collections.

Requirements

• Diploma or Degree in a relevant field

• At least 5 years of relevant experience in staff augmentation or workforce solutions

• Strong project management skills with the ability to work under pressure

• Excellent stakeholder management and client-facing skills

• Proven ability to build relationships across multiple functions and organizational levels

• Strong communication skills, both written and verbal

• Ability to present insights and recommendations to senior stakeholders

• Good understanding of local labour regulations and market conditions

• Strong attention to detail with sound financial acumen, including P&L management

Shortlisted candidates will be offered a 6 Months agency contract employment till Feb 27.

Licence no: 12C6060