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Agent - Customs Brokerage (Permit Declaration & Customer Service)

salary Salary :

$2,800 - 4,200 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

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Job Description - Agent - Customs Brokerage (Permit Declaration & Customer Service)

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe.

  • Follow up on inbound shipments and ensure timely delivery to consignee.
  • Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer
  • Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
  • Ensure that discrepancy related to shipment is reported to customers and origin offices promptly
  • Complete customs competency test and able to file for customs entry whenever necessary/required
  • Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations
  • Ensure Key Performance Indicators on customs entries are met within customers’ requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations
  • Achieve 100 % customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100% compliance
  • Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
  • Answer all incoming calls promptly and politely
  • Develop good rapport with the customers
  • Ensure all data are entered into system timely and accurately
  • Ensure that freight and handling charges are billed to customers timely and accurately
  • Prepare and submit reports timely whenever required
  • Take up additional tasks as required to meet department’s needs

Other skills

  • Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
  • Good interpersonal and problem-solving skills
  • Good communications skills with good command in written and spoken English
Original job Agent - Customs Brokerage (Permit Declaration & Customer Service) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

EXPEDITORS SINGAPORE PTE LTD

EXPEDITORS SINGAPORE PTE LTD

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