Airfreight Export Executive (AOG / Aircraft on Ground)

Key Responsibilities

Operations & Shipment Management

• Manage end-to-end AOG and non-AOG air export shipments from booking through to flight departure and final delivery .

• Coordinate with airlines, co-loaders, and GSAs to secure cargo space for urgent export shipments, often requiring rapid decision-making .

• Arrange and dispatch freight, including coordinating trucking and ground transport .

• Process and prepare export documentation, including House and Master Air Waybills (AWBs), commercial invoices, packing lists, and customs/regulatory paperwork .

• Track and trace shipments in real-time, proactively providing updates to customers and overseas offices .

Customer Service & Communication

• Act as the primary point of contact for assigned key accounts, handling high volumes of email and phone inquiries with urgency .

• Provide timely quotations, convert them into live jobs, and follow up to secure business .

• Build and maintain strong customer relationships to meet and exceed service level expectations .

• Communicate effectively with customers, vendors, overseas Expeditors offices, and internal teams .

Compliance & Documentation

• Ensure full compliance with internal policies, external government regulations (e.g., customs, security), and customer-specific requirements .

• Prepare and submit export declarations (e.g., EEIs) and ensure accurate customs clearance documentation .

• Maintain accurate records of all air freight activities, including shipment details, costs, and performance metrics .

Systems & Billing

• Perform accurate and timely data entry into freight forwarding operating systems (e.g., CargoWise, SAP, AS400) .

• Ensure accurate and timely client billing in accordance with KPIs .

• Monitor reports and maintain customer data within company systems .

Qualifications & Requirements

Experience

• Minimum 1–2 years of experience in air freight operations, export documentation, or customer service, specifically within freight forwarding .

• Proven experience handling AOG, aerospace, or time-critical shipments is highly preferred .

• Experience in a 24/7 operational environment is an advantage .

Knowledge & Skills

• Air Freight Operations: Deep understanding of air export processes, airline booking procedures, and co-loader coordination .

• Documentation: Proficiency in preparing AWBs, customs entries, and commercial documentation .

• Systems: Proficiency with freight forwarding software (e.g., CargoWise) and Microsoft Office Suite (Excel, Word, Outlook) .

• Regulations: Strong knowledge of customs procedures and international export regulations .

• Dangerous Goods: Dangerous Goods (DG) certification or knowledge is a plus
  

  To Apply (via Harold Consultancy)

  For a confidential discussion, please submit your detailed CV to Dennis Wee at [email protected].