Customer Relations Specialist - Freight Services

MAIN DUTIES AND RESPONSIBILITIES

1. To execute air & sea freight shipment customer services which includes:

• Handling & providing customer service i.e.. Answering of freight enquiries from customers and overseas agent

• Perform account management for existing customers

• Generating quotations to customers

• Negotiate rates with carriers/liners/agents

• Handling bookings with shipping lines/airlines & co-loaders

• Follow up on export/import/cross trade shipments and updating of shipping status

• Prepare shipping documentation

• To coordinate air/sea freight shipment (pick up & deliveries), ensuring timely updates and constant support leading to improved service performance rendered to customers

• To monitor shipments and ensure compliance with customers’ SOP

• To act as liaison between customers and operations

• To ensure efficient service level is delivered for all shipments

2. To execute full scope of AOG 24-7 services:

• As a core member of AOG 24-7, you are required to remain contactable always on the company assigned mobile. You will attend to emails promptly and standby for urgent collection/delivery after your official working hours.

• To perform the full scope of customer service and operations roles, these includes: quotes, cargo reservation, shipment confirmation, collection/delivery, shipment execution, permit declarations, cargo transfers, pre-alerts and billings.

• To ensure the office and warehouse premises are secured at all times.

• To drive safely and observe all traffic regulation.

3. To carry out any other duties as may be expected in a post of this level.

REQUIREMENTS

• 2 years working experience in Freight Forwarding / Logistics

• Forklift License (preferred)

• Class 4 driving License (preferred)