Customer Service Executive #ESY

Core Responsibilities:

• Timely and accurate entering of sales orders, amendments and engineering changes into Barnes ERP system.
• Responsible for customer repair quotations adhere to approval policy/guidelines and managing customer timely approval to meet sales target.
• Keep customers updated on the status of their parts through weekly reports, customized reports and customer web base reports.
• Close monitoring of business-related activities till complete closure.
• Coordinate with other departments in resolving problems, expediting orders and managing shipment schedules.
• Handle customers' enquiries including managing customer relationship; know when to escalate an issue to higher management.
• Update customers' profiles, master pricing and product repair pricing in the ERP system.
• Timely prepare Repair Capability Listing / Catalogue and load into web page.
• Drive continuous improvement and implement innovative solutions to meet customers' requirements and optimize customer service processes.
• Review POs, Contracts, and correspond with customers to address PO discrepancies and ensure compliance to PO requirements.
• Support generating department reports for management review and discussion.
• Support and participate in customer RFQ processes using Financial models.
• Provide backup duties within the Customer Service team.
• Perform other duties as assigned.

Qualifications:

• Tech-savvy, with good knowledge in Microsoft Office Applications and able to work in a fast-paced dynamic environment.
• Knowledge in Financial Modeling will be an added advantage.

Education Requirements:

• Degree in Business or Engineering or related field.
• Diploma holders with at least 1 to 3 years of customer service experience in a manufacturing environment.

Interested candidates, please email your resume to [email protected]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted