Customer Service Executive (Logistics/Supply Chain) #ESY

• Book Contracts/Orders according to customer’s request

• Checked that customer’s PO pricing are in line with quotation or prior agreement, else rework on pricing calculation to get approval before sending order confirmation to customer.

• Co-ordinate with factory to get special price updated into system

• Monitor on delivery dates and do necessary expediting with factory to meet with client’s expectation as close as possible

• Follow-up on payments with clients to ensure payments received prior to shipment arrangement unless otherwise with agreement with SOM in view of urgency of project site requirement.

• Follow up on overdue positions and co-ordinate with Accounts Receivables department in Germany HQ.

• Ensure LC conditions according to ERCO’s terms & conditions.

• Handle LC negotiation and preparation of all necessary documentation.

• Issuance of Debit or Credit notes in case of discrepancies / needed circumstances

• Monitor credit limits & payments

• Release orders per customer’s shipping instruction [ensuring Incoterm, forwarders’ info, delivery address etc are all cleared.

• Assist in Project Registration and relevant Project Data updates into Company’s CRM system.

• Arrange for necessary documents for custom clearance be provided (e.g. Certificate of Origin, Test certification etc)

• Process complaints

• Co-ordinate all relevant information to Person in charge in Quality Department

• Arrange necessary documentation for the returns of materials.

• Update of Customer data into SAP and Sales Scout system

• Answer email / phone enquires

Interested candidates, please email your resume to [email protected]

Anna See Sing Yee

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Recruit Express Pte Ltd

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