Customer Service Executive - Reservations

We are looking for a detail-oriented and proactive

Customer Service Executive to support and manage end-to-end air freight reservation operations. The role involves close coordination with stakeholders, airlines, vendors, and internal teams to ensure timely, compliant, and cost-effective shipment handling. Fresh graduates are welcome to apply, as training will be provided.

Operation Hours: 5.5 days work week

• 0900 - 1800 Mondays -Fridays
• 0900 - 1200 Saturdays (Alternate upon confirmation)

Working Location: Airport Cargo Road

Job Descriptions:

• Booking & Space Reservation, arrange and secure cargo space with airlines, co-loaders
• Monitor carrier schedules and capacity availability to ensure timely shipment departures.
• Negotiate and obtain competitive freight rates from carriers and co-loading partners. Confirm bookings and communicate flight details to customers and internal stakeholders.
• Customer Service & Shipment Coordination and respond promptly to customer inquiries regarding shipment schedules, booking status, transit times, and service options.
• Provide customers with shipment updates, delays, schedule changes, and operational advisories. Resolving shipment discrepancies, delays, offloads, and service issues.
• Maintain strong relationships with customers through proactive communication and problem resolution.
• Documentation & System Management, verify booking information, shipping instructions, and cargo details for accuracy.
• Prepare and update booking records in the freight management system.
• Ensure all shipment data, rates, and operational information are accurately recorded and maintained.
• Coordinate documentation requirements with customers, carriers, and overseas agents.
• Carrier & Vendor Management. Liaise closely with airlines, co-loaders, and internal team regarding space allocation and shipment movements.
• Monitor carrier performance and identify alternative routing solutions when required.
• Ensure adherence to export regulations, compliance requirements, and airline policies.
• Prepare billing, costing, and job closure documentation, ensuring accuracy and completeness.
• Support operational improvements and carry out ad-hoc duties as assigned by management.

Requirements:

• Diploma or equivalent qualification in Logistics, Supply Chain, or related field.
• Preferred individuals with experience using Sysfreight or Cargowise.
• Prior experience in air freight (operations/customer service role) is preferred. Fresh graduates are welcome to apply ; on-the-job training will be provided.
• Familiarity with air freight processes, compliance and procedures.
• Good communication and coordination skills.
• Strong attention to detail and ability to handle multiple shipments simultaneously.
• Proficient in Microsoft Office and freight management systems.
• Ability to work independently and as part of a team in a fast-paced environment.

What We Offer

• Competitive remuneration package
• Exposure to end-to-end air freight operations/customer service
• Supportive team environment with growth opportunities