Customer Service Executive/Trainee, Marine Logistics

Customer Service Executive, Marine Logistics (Location: Alps Avenue)

Principle Job Duties & Responsibilities

The incumbent will handle daily operations inproviding freight solutions to customers and ensuring the ship spares aredelivered promptly to vessels. He or she will communicate with agents,customers, maintain records, ensure timely closing and billing of files. Therole requires maintaining good relationships with customers, increasing customerservice proficiency and keeping the customer updated on shipment status toensure customer satisfaction.

Principle JobDuties & Responsibilities

• The incumbent will handle daily operations in providing thehighest level of customer service and maintaining excellent customer relationsthrough efficient and effective coordination of all operational and customerservice department activities. 
• Coordinate closely with the Customer Service team, OperationsManager, Operational Team, and Sales team. To ensure the clients’ scope of workis carried out within the specified time frames.
• Interact with customers in a professional manner and ensureinformation on shipment operational status is promptly relayed to thecustomers.
• Attend to customer requests & queries and work closely withManager and Operations and sales team to promptly investigate and resolvecomplaints/problems.
• Maintain and ensure proper documentations for easy retrieval ofinformation required.
• Ensure all internal records for all general forwarding jobs areaccurately updated on timely basis and job invoices are processed anddispatched on time.
• Ensure Customer Service Standards Guide and Company ServiceDelivery procedures associated to Customer Services, Operations and Invoicingare always complied with.
• Actively seek feedback from clients and promptly relay customerfeedback to Customer Service Manager and QA.
• Correspond with agents & clients regarding operationalrequests / issues.
• Carry out all other activities as assigned by superiors.

Requirements

• Diploma in Logistics discipline or equivalent
• Fresh graduates are welcome and encouraged to apply for trainee role.
• Minimum3 years’ experience in the related field, including logistics cross tradeactivities, required
• Knowledge in marine logistics for both sea and air freight will be an added advantage
• Ability to multi-task, work independently and handle high volume of transactions in afast-paced environment
• Applicants must be willing to be contactable and work after office hours.
• Good inter-personal skills and customer-focused attitude.
• Teamplayer
• Good command of written and spoken English
• Competent in Microsoft Office

We regret that only short-listed candidates would be called for an interview.

Salary depends on Qualifications and Experience. Please indicate your last drawn

salary and expected salary in your resume. Location is at Alps Avenue