Ground Operations Manager

Key Responsibilities:

1. On-site Charter Operations Oversight

• Lead and oversee all ground handling activities for charter flights at the airport.
• Ensure smooth execution of aircraft arrival, turnaround, and departure in accordance with schedule.
• Act as the primary on-site coordinator during charter operations.

2. Coordination & Stakeholder Management

• Liaise with airlines, ground handling agents, airport authorities, and vendors to ensure seamless operations.
• Coordinate closely with internal teams (operations, customer service, transport) for end-to-end service delivery.
• Serve as the main point of contact for any operational issues on-site.

3. Operational Monitoring & Compliance

• Monitor ground operations to ensure compliance with aviation regulations, safety standards, and company SOPs.
• Ensure all documentation (flight manifests, permits, handling reports) is accurate and completed timely.
• Conduct pre-operation briefings and post-operation reviews.

4. Issue Resolution & Contingency Handling

• Proactively identify and resolve operational issues such as delays, equipment failure, or manpower shortages.
• Implement contingency plans to minimize disruption to charter schedules.
• Provide real-time updates to stakeholders on operational status.

5. Vendor & Performance Management

• Supervise ground handling agents and service providers to ensure service quality meets agreed standards.
• Evaluate vendor performance and recommend improvements where necessary.

Requirements:

• Minimum 5 years of experience in air freight / aviation / ground operations.
• Strong knowledge of airport ground handling processes and charter operations.
• Ability to work on-site, including irregular hours and night shifts.
• Excellent coordination, problem-solving, and communication skills.
• Familiar with aviation regulations and safety standards.