Logistics Coordinator (APAC Service Operations)

What You Will Do

1. Master the Supply Chain (Order Processing & Dispatch)• Coordinate the daily dispatch process, managing carrier rates and resolving operationalissues in real-time.• Take ownership of APAC inventory management, including inbound exceptions andPI reports.• Manage exceptions aggressively to close them as quickly as possible.

2. Drive Reverse Logistics Excellence• Act as the primary coordinator for inbound and outbound discrepancies, working with3PLs and couriers to prevent delays.• Partner with Account Management and Engineering to prioritize critical returns andhigh-priority RMAs.• Track priority shipments end-to-end, proactively communicating risks to stakeholdersbefore they become problems.• Analyze data to develop KPIs on RMA aging, lead times, and discrepancy resolutionto improve the customer return experience.

3. Navigate Global Trade Compliance• Support trade operations by retrieving Compliance Certificates, Test Reports and other compliance documents necessary for shipment release.• Assist the Service Trade and Compliance Manager specifically with APACcompliance audits and vendor performance assessments.• Ensure the swift release of routine shipments by securing necessary Certificates ofConformity.

Who You Are

• Experienced: You have at least 3 years of experience in warehousing, reverse logistics,transportation, or compliance.

• Holistic Thinker: You understand supply chain concepts (planning, inventory,logistics) and how your specific role impacts broader organizational goals.

• Tech-Savvy: You have strong proficiency in Microsoft Excel. Experience withNetSuite and Salesforce is a major plus.

• Self-Starter: You take initiative, working proactively with minimal supervision to handle multiple tasks in a fast-paced environment.

• Communicator: You possess excellent (fluent) oral and written English skills,allowing you to build trust with internal and external partners.

Preferred Background:• Experience in Service Logistics or Manufacturing environments