Manager, Operations Key Account Management

Responsibilities:

• Manage strategic customer accounts and serve as the primary client contact.
• Oversee end-to-end logistics operations, including transportation, warehousing, and distribution.
• Ensure achievement of service levels (SLAs), KPIs, and customer satisfaction targets.
• Drive operational excellence, process improvements, and cost optimization initiatives.
• Manage account profitability, budgeting, forecasting, and P&L performance.
• Lead cross-functional teams and coordinate with internal and external stakeholders.
• Resolve operational issues, manage escalations, and implement corrective actions.
• Support business growth through account development and continuous improvement.

Requirements:

• Diploma / Bachelor Degree in Logistics or Equivalent
• At least 8 years in 3PL or handling logistics operations
• Experience in Semiconductor operations and customer management
• Knowledge of Airfreight
• Proficient in Microsoft office
• Proactive team player with good interpersonal and communications skills
• Able to work independently with minimum supervision
• Chinese language proficiency is required to communicate with Chinese speaking customers and overseas counterparts