Officer, Ocean Import

Key Responsibilities

·       Handle customer bookings, enquiries, and service requests, ensuring timely follow-up and resolution.

·       Build and maintain good working relationships with customers to support their logistics requirements and service expectations.

·       Escalate complex issues or exceptions to the Team Lead or Manager when required.

·       Coordinate with agents, carriers, vendors, overseas offices, and customers to ensure smooth shipment execution.

·       Process daily operational activities, including permit declarations, shipment documentation, delivery arrangements, and survey coordination.

·       Ensure shipments are processed accurately and completed within established timelines.

·       Update shipment details, freight costs, and operational information in Cargowise and other relevant systems.

·       Prepare and send shipping documents, billing invoices, and pre-alerts to customers promptly.

·       Support the preparation of operational reports and assist in monitoring shipment performance.

·       Participate in process improvement and digitalization initiatives to enhance operational efficiency.

·       Comply with company policies, procedures, and quality, safety, legal, and ethical requirements.

·       Provide support and guidance to new team members when required.

Requirements

·       Diploma or Degree in Logistics, Supply Chain Management, Business, or a related discipline.

·       Minimum 2–3 years of experience in freight forwarding, logistics, or ocean freight operations.

·       Basic knowledge of shipping documentation, customs permits, and freight processes.

·       Experience using Cargowise or similar freight management systems is preferred.

·       Good communication and coordination skills with the ability to work with multiple stakeholders.

·       Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.

·       Proficient in Microsoft Office applications, particularly Excel and Outlook.