Operation Executive

Key Responsibilities

1. Client Operations Support

• Act as a support liaison for the Sales team during the client onboarding phase, assisting with data gathering and documentation.
• Participate in client meetings to take detailed notes and help document supply chain requirements and challenges.
• Support the Sales and senior operations team in reviewing client proposals for operational clarity and data completeness.

2. SOP Documentation & Maintenance Support

• Assist senior specialists in analyzing simple logistics flows and translating them into clear, step-by-step draft procedures.
• Maintain and update existing Standard Operating Procedure (SOP) documents, work instructions, and process maps under guidance.
• Help ensure SOP documentation is organized, accessible, and aligns with basic company standards and client SLA requirements.

3. Process Implementation & Training Support

•  Support the rollout of new or updated processes by helping to prepare training materials, guides, and communications.
• Assist in coordinating training sessions for internal teams and logging attendance/completion.
• Help monitor basic process performance by tracking predefined KPIs and gathering initial feedback for review.

Qualifications & Skills:

• Diploma or higher in Business Administration, Supply Chain Management, Logistics, or a related field.
• 1-3 years of experience in an operational, administrative, or coordination role. Experience in logistics, supply chain, or a customer-facing support role is a strong advantage.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in the MS Office / Google Worksuite suite (especially Docs, Sheets, Slides).
• A fast learner with a proactive attitude and a willingness to take on new challenges.
• Proficiency in written and spoken English is required. The ability to communicate in Mandarin is a strong advantage, as the role involves regular engagement with Mandarin-speaking clients and stakeholders.