Operation Executive (Warehouse - Kampong Bahru)

Responsibilities:

• Address customers’ requests, feedback and queries via email and phone calls and other channels.
• Communicate effectively with customers and warehouse operations to respond to enquiries within the required response time while maintaining a high quality of service.
• Be proactive to resolve any escalation of customer issues or complaints.
• Manage the receiving & processing functions following the warehouse operation
• Ensure paperwork is correct, matches the Warehouse Management System (WMS) and maintain organized records of shipping and receiving documents.
• Update the WMS daily to reflect all warehouse activities.
• Assist in issue shipping documents (e.g: Bills of Lading, Arrival Notice, Declare Import & Export Permit)
• Make sure customer’s orders are processed promptly & accurately
• Make sure timely & accurate billing process
• Maintain and monitor inventory accuracy in WMS system
• Compile customer feedback and provide advice to management with monthly generated data.
• Perform ad hoc duties as needed by the manager.

Requirements:

• Strong in verbal and written communication skills (English)
• A service-oriented team player with a positive attitude and good interpersonal skills
• Excellent attention to detail and strong organisational skills
• Ability to work efficiently and accurately, even under pressure
• Proficient in computer usage, working knowledge of outlook, WMS is advantageous.
• Ability to Work 5.5 days work week .Mon-Fri:08.30am-5.30pm, Sat:08.30am-12.30pm
• Warehouse enviroment (Keppel District Park, Kampong Bahru)