Operations Excellence / QPI - Senior Manager

Job Role Summary

To drive continuous improvement and operational excellence across the organization by leading initiatives in Quality Management, Project Management, Kaizen, HSE and Digital Transformation. This role ensures alignment with corporate goals for productivity, safety, and customer satisfaction.

What the Role Involves:

1. Quality Management

   • Foster a culture of quality assurance and customer satisfaction.

   • Establish SOPs to be adopted for all departments.

   • Develop, implement, and monitor quality standards across operations.

   • Monitor and improve operational processes to improve productivity and reduce incidents & claims.

2. Project Management

   • Manage cross-functional projects from initiation to go-live.

   • Plan, execute, and oversee strategic projects ensuring timely delivery and budget adherence.

   • Track project KPIs and report progress to stakeholders.

   • Apply project management methodologies (Agile, Lean, or PMI standards).

3. Kaizen & Continuous Improvement

   • Champion and drive Kaizen initiatives to streamline processes and eliminate waste resulting in improved productivity.

   • Facilitate workshops and training sessions to instil a mindset of continuous improvement and Lean principles.

   • Identify opportunities for cost reduction and efficiency gains.

   • Track and report on improvement metrics and ROI.

   • Develop and commit Kaizen cost saving during budget planning.

4. Digitalization & Innovation

   • Lead digital transformation initiatives to automate workflows.

   • Drive adoption of digital tools and automation to enhance efficiency.

   • Collaborate with IT and business units to implement smart technologies.

   • Identify opportunities for data-driven decision-making and process digitization.

5. Health, Safety & Environment

   • Ensure compliance with workplace safety and health regulations.

   • Develop and implement safety programs, risk assessments, and emergency response plans.

   • Promote a safe and healthy work environment through training and awareness campaigns.
     

Required Experience, Skills & Qualifications

• Bachelor’s degree in business, Engineering, or related field.

• More than 10 years of related working experience with good understanding and knowledge in Contract Logistics and Freight Operations.

• Strong knowledge of Lean, Six Sigma, and process improvement methodologies.

• Proven experience in operations excellence, quality management, project management and Health, Safety & Environment.

• Familiarity with digital tools and automation platforms.

• Strong analytical, problem-solving, and leadership skills.

• Excellent communication and stakeholder management skills.
  

KPIs

• Reduction in operational errors and claims.

• Improvement in productivity metrics (man-hours, cost savings).

• Successful implementation of digital projects.

• Employee engagement in Kaizen activities.

• Improvement in safety at the workplace.