Operations, Sea Freight, Export Billing, Singapore

JOB OVERVIEW

Provide a pro-active and comprehensive service to the customer in all aspects of export and sea freight forwarding services provided by DSV Air & Sea Singapore Pte. Ltd.

ESSENTIAL DUTIESAND RESPONSIBILITIES

·      Adhere to the Company Code of Conduct in daily endeavours for DSV Air & Sea.

·      Ensure shipment costs are updated correctly inCW1/Tango

·      Ensure timely invoicing of shipment as per company KPI

·      Verify vendor/intercompany invoices timely and raise disputes for incorrect invoices

·      Handle invoice disputes or queries in a timely manner

·      Perform Profit Share and follow up with overseas office on Profit Share.

·      Timely follow up/coordinate/communicate information regarding invoices with stakeholders (ie: subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).

·      Correspond and follow up on emails.

·      Escalation of all impediments to processing to direct reporting manager.

·      Adherence to customer specific SOPs.

·      Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers

·      Handle documentation and/or reporting for specific accounts

·      Adherence to Global standard processes/procedures and to Corporate Standard & Governance policies.

·      Participate in company projects and initiatives as required

·      Backup for the other team members as and when necessary

·      Any other job-related tasks as assigned by the superior.

·      Adherence to the Code of Conduct policy of the DSV Group Competencies

·      Functional know-how in Customer Service Exports/ Imports

·      Operational know-how (Document Processing Ocean)

·      Operational Understanding (Customs Clearance)

·      Understanding of DSV Export / Import Products

·      Understanding of legal/regulatory/statutory environment

·      Business acumen

·      Microsoft Office

EDUCATION AND/ OREXPERIENCE

·      With at least 1-2 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling

·      Intermediate to advanced MSO applications

·      Detail oriented, analytical, and proactive inidentifying and addressing operational challenges.

·      Willingness to address operational issuesoutside of office hours as needed.

·      Education can be compensated with relevant working experience.