Order Management Business Administrator

Role:

The Business Administrator is responsible for managing the full life cycle of customer orders, ensuring timely and accurate order fulfilment, maintaining high levels of customer service, and acts as a liaison between internal departments and external partners.

Responsibilities:

Order Processing

• Receive Customer orders via EDI into our SAP, review the order.
• Ensure accuracy in pricing, material number, and delivery terms.
• Monitor order status and proactively resolve discrepancies if any.

Customer Communication

• Serve as the primary point of contact for order-related inquiries.
• Provide timely updates on order status, delays, or changes.
• Handle OTB/feedback and escalate issues when necessary.

Coordination & Collaboration

• Work closely with internal dept, Logistics, Finance, and Supply Chain teams including Factories in Germany, UK and Malaysia.
• Coordinate with warehouses and shipping partners to ensure timely delivery.

Documentation & Compliance

• Prepare and maintain order documentation (invoices, delivery notes, etc.).
• Ensure compliance with company policies and trade regulations.
• Assist in audits and reporting as required.

System & Reporting

• Use SAP for order tracking and management.
• Generate regular reports on delivery status, order income, turnover, and KPIs.

Requirements:

• Diploma or Bachelor’s degree in Business Administrations / Logistics or equivalent
• Proficiency in SAP is preferred
• Knowledge in Microsoft Windows
• Possess soft skills like decision-making and problem-solving, good interpersonal skills, strategic thinking and having the capability to drive and execute change
• Preferably possess at least 3 years of working experience in order management supply chain environment