Procurement Expeditor / Supplier Follow-Up Lead

Procurement Expeditor / Supplier Follow-Up Lead

Salary Range

SGD 3,800 – 4,500 per month, depending on experience.

Employment Type

Full-time

Role Overview

ACN is hiring a Procurement Expeditor / Supplier Follow-Up Lead to coordinate supplier follow-up activities, manage supplier contact records, track open procurement items, and support procurement visibility through structured reporting and dashboard updates.

This role is suitable for someone with experience in procurement support, supplier coordination, order follow-up, expediting, supply chain operations, manufacturing support, or purchasing administration.

The role will lead a small supplier follow-up support desk and ensure that supplier contact activities are carried out in a structured, accurate, and timely manner.

Key Responsibilities

• Lead and coordinate daily supplier follow-up activities.

• Contact suppliers by phone and email to obtain order status, delivery updates, acknowledgements, ETA, missing information, and follow-up responses.

• Assign daily supplier contact tasks to support agents.

• Maintain accurate supplier call logs, follow-up records, status trackers, exception notes, and escalation remarks.

• Track supplier non-response, delayed replies, open issues, delivery risks, and pending confirmations.

• Review supplier follow-up records prepared by support agents for accuracy, completeness, and consistency.

• Prepare daily supplier contact status updates and weekly follow-up summary reports.

• Update dashboards, trackers, and open-item monitoring files.

• Escalate urgent supplier issues, shortage risks, missing information, or unresolved follow-up items through the agreed internal service channel.

• Support procurement and supply chain teams by improving supplier visibility and follow-up discipline.

• Use AI tools where appropriate to summarise supplier call logs, extract action items, prepare reports, and improve reporting consistency.

• Maintain confidentiality of supplier, pricing, procurement, and operational information.

• Support continuous improvement of supplier follow-up templates, reporting formats, dashboard structure, and workflow discipline.

Required Experience

• 2–5 years of experience in procurement support, purchasing coordination, supplier follow-up, order expediting, logistics coordination, supply chain support, customer service operations, or manufacturing support.

• Experience contacting suppliers by phone and email.

• Experience maintaining trackers, reports, logs, or operational records.

• Experience coordinating daily work priorities or supporting a small team is preferred.

Required Skills

• Strong supplier follow-up and communication skills.

• Good understanding of purchase order follow-up, supplier acknowledgement, delivery tracking, and open-item monitoring.

• Strong Excel or Google Sheets skills.

• Good written communication for supplier emails and internal reporting.

• High attention to detail and strong follow-through discipline.

• Able to organise multiple supplier follow-up items at the same time.

• Able to identify urgent issues and escalate them clearly.

• Comfortable working with dashboards, trackers, ERP exports, and reporting templates.

• Comfortable using AI tools such as ChatGPT, Claude, or similar tools for reporting support.

Preferred Background

• Electronics manufacturing

• Contract manufacturing

• Cable harness or box-build assembly

• Mechanical or industrial parts supply chain

• EMS environment

• Semiconductor support industry

• Manufacturing procurement support

• Logistics or order fulfilment operations

System / Tool Exposure

Experience with any of the following will be an advantage:

• SAP, SYSPRO, Oracle, Microsoft Dynamics, or other ERP systems

• Excel, Google Sheets, Power BI, Airtable, or dashboard tools

• CRM, call-log systems, procurement trackers, or supplier databases

• AI tools for reporting, summarisation, and workflow support

Scope Boundary

This role is responsible for supplier contact support, supplier follow-up, expediting, status tracking, call-log discipline, dashboard updates, and reporting coordination.

The role does not include supplier selection, price negotiation, sourcing decisions, purchase order approval, contract approval, or final procurement decision-making unless separately authorised by management.

Ideal Candidate Profile

The ideal candidate is organised, persistent, detail-oriented, and confident in supplier communication. The candidate should be able to follow up firmly but professionally, maintain accurate records, coordinate a small support team, and provide clear reporting visibility to management.