PROJECT MANAGEMENT MANAGER

MAIN DUTIES AND RESPONSIBILITIES

• Providing mentorship to Project Management team members
• Assist and support the Project Director in related work
• Ensuring projects are completed in a smooth and timely manner
• Analyse and resolve internal service issues
• Analyse and resolve external customer service problems
• Preparing reports for analysis
• Coaching and developing existing employees
• Hiring and staffing
• Training new employees
• Planning and goal-setting for future periods
• Developing team plans to improve efficiency
• Accomplishes department objectives by managing staff; planning and evaluating department activities
• Maintains quality service by enforcing quality and customer service standards
• Monitoring performance and initiating action to strengthen results
• Tracking and reporting scorecard results to senior management
• Conducting performance evaluation
• Coaches, counsels, and disciplines employees
• Dealing with performance problems and terminations

DESIRABLE SKILLS AND ATTRIBUTES

Communication and Interpersonal Skills

• Able to collaborate and work well together in a team
• Effective communication through written and oral forms
• Tolerance and respectful to others

Management and Organisational Skills

• Exhibits Leadership
• Organized and detail oriented
• Coaching and Supervision
• Results driven
• Foster teamwork
• Able to work under pressure
• Problem-solving

Personality and Character

• Easy-going and self-motivated
• Proactive and willingness to learn
• Persistence in carrying out tasks
• Able to manage challenges and criticism
• Responsible for own actions